Return & Refund Policy
We are a family run, American, Veteran owned company that started way back in 1991. Over the years we have serverd 10's of thousansands of customers ranging from US Presidents to to frontline troops on deployment. Our Team at MilitaryPlaques.com are proud of the work we do and always place the custoemr first. However, sometime things don't go to plan. When that happens we will always try to ensure that our customers never lose out. At the same time we need to have some rules in place as we are a business.
Very Respectfully,
John Morgan / MilitaryPlaques.com Team
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Notification of defects or damage in transit need to be sent to American Plaque Company via email within 5 business days of receipt of your items. The day of receipt will be that day noted by the courier delivery company that the item(s) were received and signed for. The Company will not process any claim after this time period has elapsed.
Warranty Claim
Warranty only covers the item(s) sold by American Plaque Company. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Military Plaques.
All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under conditions for which it was not designed.
Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to American Plaque Company.
American Plaque Company is not responsible for any parcel missing in transit, on its return back to American Plaque Company.
Warranty turnaround time
Turnaround time for warranty claims largely depends on the item and the nature of the work to be completed. American Plaque Company will endeavor to ensure the turn around time is as short as practically possible,
NON-WARRANTY RETURNS
Custom Made or Stock Items
Non-stock/Custom made items that are made to order that have been approved by the customer, shipped and received in good order but are subsequently returned to us by agreement are subject to a 100% re-stocking fee.
Stock Items
Stock items that are shipped but are subsequently returned to us by agreement are subject to a 30% re-stocking fee plus freight charges.
